At Shuela Maison, we strive to deliver your orders quickly, safely, and efficiently. Our goal is to ensure your products arrive in perfect condition and on time. Please review our shipping policy below.

Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email. You will also receive a notification once your order has shipped, along with tracking details.

Shipping Times

• Domestic Orders: Delivered within 3–7 business days on average.

• International Orders: Delivered within 10–14 business days, depending on customs clearance and courier availability.

Shipping Rates
Shipping charges are calculated and displayed at checkout. From time to time, we may offer free shipping promotions for select regions or minimum order values.

Customs & Duties (International Orders)
International shipments may be subject to customs duties or taxes. These fees are the customer’s responsibility and are not included in our shipping rates.

Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team at info@shuela.net. We will coordinate with the courier to resolve the issue promptly.