We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and straightforward return process.

Eligibility for Returns
You may return your item within 7 days of receiving it. To be eligible, the item must be in its original condition — unused, unwashed, and in its original packaging. Items that are damaged due to misuse or negligence are not eligible for return.

Non-Returnable Items

• Custom or made-to-order products

• Gift cards

• Items marked as “Final Sale”

How to Initiate a Return
To request a return, contact us at info@shuela.net with your order number and reason for return. We will provide you with the return shipping address and instructions.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective or the wrong product was delivered.

Exchanges
We do not offer direct exchanges at this time. You may return an item and place a new order for the desired product.